Put words in double quotes to match phrase

Acquire™ is a trademark of Ambrit Ltd

Troubleshooting

  • File Locations

    ( Troubleshooting )

    By default, everything that Acquire needs is installed in the C:\Acquire folder. This folder can be dragged into another location on the server or onto a different machine. These are the most important files: Acquire.EXE Default location: C:\Acquire\Acquire.exe The Acquire.EXE … Continue reading 

  • Resetting the Database

    ( Troubleshooting )

    Once configuration is complete and Acquire is ready to be used live, it is desirable to remove all test data from the audit trail, alarms, reports and chart data. 1. Select ‘Clear Data’ from the ‘Admin’ menu The Clear Data … Continue reading 

  • Problems sending Mail

    ( Troubleshooting )

    The Mail Queue shows a list of the messages that are currently being sent or cannot be delivered. The Mail Queue and the Mail Log can be used together to investigate why messages cannot be delivered. 1. Select ‘Mail Queue’ from … Continue reading 

  • How to Run Full Screen

    ( Troubleshooting )

    1.Set resolution to 1024 x 768 2. Right click on the Window ‘Taskbar’ 3. Select the ‘Properties’ 4. Click the ‘Auto-hide the task bar’ checkbox 5. Click the ‘OK’ button 6. Add an operator user in Acquire [direct it to … Continue reading 

  • Using Internet Explorer with 1024×768

    ( Troubleshooting )

    Acquire requires a minimum screen resolution of 1024 x 768 pixels. Internet Explorer includes browser borders as default which must be disabled so that Acquire can be viewed in full at 1024 x 768 resolution. Please follow these instructions to remove the … Continue reading