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N.B. This must be performed on the server.
Emails that cannot be delivered are displayed in the Mail Queue.
To view the Mail Queue select ‘Mail Queue…’ from the ‘Server’ menu on the server.
Note: Undelivered emails will not be displayed in the Mail Queue if ‘Use Mail Server’ is ticked on the Email Preferences screen (see section ‘Sending Email from Profile‘ for more details).
If you are experiencing difficulties sending an email try these steps:
If you need help to interpret the mail logs please consult your IT department.
3. Edit the email settings
Note: If this is a permanent change to the email address, also update it in the Users screen (see the ‘Adding a User‘ section for more details). Otherwise all future emails will continue to be sent to the wrong address.
4. Delete the email